Investor Grievance

Lodge a Complaint

Every complaint is recorded and acknowledged. If we cannot resolve it to your satisfaction, you have a clear route to escalate — within JBS Securities and beyond, to SEBI.

How the complaint process works

01

Tell us what happened

Submit the form below, or email our grievance desk directly. Include dates and any order or reference numbers.

02

We acknowledge it

Our client servicing team records your complaint and issues you a reference number to track it.

03

Escalate if unresolved

Not satisfied? Move up the escalation matrix below, then to SEBI SCORES or SmartODR.

Complaint details

Fields marked star are required. Your complaint opens in your email app addressed to complain@jbsindia.in — send it and you keep a copy for your records.

If you already hold an account

Include dates, order numbers and any reference numbers you have

Prefer to write yourself? Email complain@jbsindia.in or call +91 79-48984 500-05.

If it stays unresolved

Escalate, Level by Level

Work down this list in order. Each level has a named officer and a direct email.

Level 1

Jignesh Parmar

Client Servicing

079-48984500-05

demat@jbsindia.in
Level 2

Maharshi Kothria

Head of Client Servicing

079-48984500-05

info@jbsindia.in
Level 3

Krutik J Shah

Compliance Officer

079-48984500-05

kjs@jbsindia.in
Level 4

Krutik Shah

CEO

079-48984500-05

kjs@jbsindia.in

Still not resolved? Go to the regulator

If your complaint is not resolved to your satisfaction, you may take it to SEBI or to the online dispute resolution portal. Both are free to use.

SEBI SCORES (opens in a new tab)SmartODR (opens in a new tab)NSE Investor Helpline (opens in a new tab)CDSL Grievances (opens in a new tab)

Already lodged a complaint with us? Check its status here.